November 4th, 2008
11:45 AM ET

Election Day is here! After months of planning and preparation, we here at CNN.com are excited to provide you with your election news and information on this historic day. We will be providing you with a lot of information, and we know that you may have questions about how some of the election processes work, where to find certain information or why we do things in certain ways. Below we have put together some of the more common questions and answers we expect. Got more questions? Send them to us through comments on this blog and we’ll do our best to respond!
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Posted by: Lori Adams Murphy - Sr. Director, User Experience & Site Development
Filed under: Elections • Features • Feedback


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June 9th, 2008
03:48 PM ET

No we're not reliving our favorite Tom Cruise movie moments. But in this age of consumer empowerment, we want to do our part to help you navigate the tips and advice our correspondents are offering up in their daily reporting.

People contact us all the time asking us to share the major "takeaways" from our consumer reporting - especially when it comes to money and health matters. So we're excited to announce the launch of our new consumer tips blog.
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Posted by: Rena Golden, CNN.com Exec. Producer - renagolden
Filed under: Content • Feedback


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February 13th, 2008
04:17 PM ET

On Super Tuesday CNN.com collected user feedback through comment cards on our web site. We’ve used this feedback to improve our Elections coverage on the site and make it more useful and user friendly for our viewers. We hope you appreciate the changes and continue to come to CNN for the latest Election news and results. Below we’ve answered a few of the top questions puzzling some of our users along with answers. Got more questions? Send them to us through our blog and we’ll do our best to respond!
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Posted by: Lori Adams Murphy - Sr. Director, User Experience & Site Development
Filed under: Content • Elections • Feedback


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July 19th, 2007
11:38 AM ET

Every few weeks a small group of us here at CNN.com get together for what we informally call an "Exchange Think" session. We'll extract ourselves from the often frenetic pace of the newsroom, find a quiet corner, and share all the cool new things we've stumbled upon online, let each other know about new blogs, and just dream up fun ideas for the site.
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Posted by: Karyn Lu, Manager, Site Development - karynlu
Filed under: Content • Feedback • Ideas


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July 12th, 2007
11:59 AM ET

As many of you have noted through our feedback forms, we also overhauled our weather system. One thing you told us loud and clear in our research for this project was that weather was important to everyone (in one way or another). We wanted to make sure that we were able to provide you with the most useful and meaningful weather experience possible.
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Posted by: Dermot Waters - Head of Product Development
Filed under: Content • Feedback • Technology • Weather


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July 6th, 2007
10:49 AM ET

As many of you know during the beta period – and now post-launch – we are soliciting your feedback through links on the site and through this blog. And your feedback has been invaluable to us as we continue to evolve the site. In addition to helping us shape our next features, fight bugs, and simply "telling it to us like it is," these comments have also helped us take ourselves a little less seriously and acted as a source for some internal comic relief. I receive hourly updates on comments and while it's not possible to read them all, I have read a lot of them. Below are some favorites, each with their own special award.
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Posted by: Lori Adams Murphy - Sr. Director, User Experience & Site Development
Filed under: Content • Feedback


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June 30th, 2007
04:41 PM ET

Hello and welcome to the RELAUNCHED CNN.com! Our new site is the culmination of over a year of listening, researching, analyzing, and building a site to meet your needs. If there were an "easy button" for news, this is what you'd expect.

Thank you to everyone who visited our Beta version during the past few weeks and provided feedback. We've listened and made adjustments to reflect changes you recommended.
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Posted by: David Payne, SVP and General Manager - dpayne
Filed under: Content • Feedback


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June 25th, 2007
11:44 AM ET

First and foremost, I want to personally thank you for being some of CNN.com's best customers, fans and supporters. As Pipeline subscribers, you've done the rarity... signed up for a pay content service on the internet. I hope that you've found value in your 7 cent/day habit.
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Posted by: David Payne, SVP and General Manager - dpayne
Filed under: Beta • Content • Feedback • Video


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June 18th, 2007
09:18 PM ET

A clear pattern of comments from our audience is emerging, and I'd like to update you on our progress. On the positive side, we're hearing things like the new site is clean, easy to navigate, simple, and has great new features like local news/weather and flash video. On the "areas of improvement" (euphemism for you guys have screwed up), we're hearing that the site is "too white," doesn't have enough news, is hard to read/scan, and the videos are really choppy and don't work well in (earlier) versions of Firefox.
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Posted by: David Payne, SVP and General Manager - dpayne
Filed under: Beta • Feedback • Video


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June 15th, 2007
02:47 PM ET

If I were to describe all the intricate technical details behind the new CNN.com, you'd probably fall asleep before you could hit the back button. Of course, those of us working at CNN.com would be jealous, because most of us have gotten very little sleep in recent months.
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Posted by: Simit Shah, Director of Web Operations - sshah1
Filed under: Beta • Feedback • Technology


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